FAQs
I have questions about my order
If you have bought an item from us an online marketplace, please contact us directly through the platforms so we can access your order details and be able to assist you promptly.
What happens if I entered a wrong delivery address?
We are happy to update it as long as we haven't dispatched the item, once it's been sent we cannot make any changes to the address. Unfortunately, we won't be able to give you a refund if you didn't receive the item if you entered the wrong address and didn't inform us before dispatch.
I didn't receive my item, what can I do?
We will be happy to assist you and help you locate your order, if your item is lost in the mail we will be able to offer you a refund after we file a complaint to our delivery service. Normally a package is considered to be lost if it has been 10 working days in the UK or 5 weeks for international destinations and it was not delivered to the recipient.
Please contact us directly through the platform you used to purchase the item.
How long does it take to dispatch my order?
We usually dispatch within 5-7 working days for greeting cards and up to 10 working days for gift items we print on-demand.
Where are you based?
We are an online store based in England. We stock some of our items, such as greeting cards and others we print on-demand, this means we print it especially for you when you place your order.
Do you ship worldwide?
We currently ship to the United Kingdom, United States, Canada, Australia and most countries in Europe.
If your country is not listed here, please contact us to confirm availability and delivery times.
Do you offer Wholesale prices?
Yes, we do wholesale. We offer all items at a lowest price with tracked shipping. Our products will give your business a unique and inclusive touch. Browse our full collection at our Faire profile.
Do you do commissions?
If you are interested in commissioning artwork, get in touch to discuss how we can work together.
Got questions? We're here for you! :)
Paige & Nikols
Somewhere in a narrowboat,
United Kingdom
Phone: +44-77-439-72522